What should I do if my waste is not picked up at the curb?

The Solid Waste Authority of Palm Beach County provides garbage and recycling collection for the residents and businesses of unincorporated Palm Beach County. The SWA provides this service using contract haulers. The County is divided into Service Areas, each of which is awarded to an individual hauler that has the exclusive right to provide service in accordance with the Service Guidelines in their contract.


Your service is our primary concern. That is why the SWA has a team of Customer Information Service Area Coordinators and Customer Service Representatives ready to assist you with service quality issues and to answer your questions.

If you live in unincorporated Palm Beach County and have a collection problem or concern, you can contact Customer Information Services at 561-697-2700, or toll-free from southern and western Palm Beach County at 866-SWA-INFO (866-792-4636). You can also contact us online.

If you live in a municipality, please contact your city. As a courtesy, we have compiled a list of municipal contacts.

Show All Answers

1. What should I do if my waste is not picked up at the curb?
2. Are there holidays when there will be no curbside service?
3. How often is garbage picked up curbside in unincorporated Palm Beach County? What are the guidelines for trash pick up?
4. What if my garbage cart is broken or stolen?
5. How much yard waste can I set at the curb?
6. Is there a yard waste ordinance?
7. Who picks up my trash?
8. Are bulk items picked up at the curb?
9. How do I order an additional garbage cart?
10. How do I pay to drop off items at the landfill or at a transfer station?
11. How do I dispose of old tires?
12. Both residents and lawn service personnel pile fallen and trimmed coconuts at the curb. Will they be picked up?
13. I've just completed a minor home construction project. Can I place that debris at the curb?
14. I've found what appears to be an illegal dump. What should I do?